Burst pipe? Boiler break down? Condensation? When tenants need to contact you, their first port of call is likely to be a search engine. It’s estimated that 60% of Google My Business traffic results in a phone call thanks to the ‘click to call’ button. Does your listing still list your branch office number?

 

How much time do your property managers spend redirecting tenants to your online repair reporting system? How many calls do your lettings manager take from prospective landlords and tenants where they have to lead them to your website’s form?

 

 

Agent Response are excited to announce the next initiative in their quest for deep and pragmatic automations in the UK agency sector. When

Fixflo’s

repairs & maintenance management solution is used in conjunction with Agent Response, agents can say goodbye to unnecessary phone calls and the drudgery of spelling out website URLs.

 

 

Tom Skelley Operations Director of Nock Deighton says; ‘We have been longstanding users of

Fixflo

and really wouldn’t be without it. Integrating the service in with Agent Response telephone solution just seemed like the next logical step.’

 

Mike Nettleton, Co-Founder of Agent Response, added; ‘It’s a really simple solution built on the same basic principles of how we can interact with portal leads. Agent Response provides you with a bespoke property maintenance phone number. Once that number is called, it has the option of being forwarded onto your team, but before it does so, there is a friendly recorded message and an SMS message is automatically sent to the caller, complete with a link to the

Fixflo

reporting platform.’

 

Aleksandra Legosteva, Head of Product at

Fixflo

, says, “When it comes to maintaining a safe and habitable property, the time it takes the occupier to report an issue is often more important than the time it takes the property manager to resolve them. Take leaks for example, a small leak can burst into a much bigger issue and cause more costly damage to the landlord’s and tenant’s property.

 

“On top of embedding buttons on agency websites and sending SMS messages to occupiers, having an automated phone system that effectively directs fault reports to

Fixflo

within seconds would help our users capture faults when they first emerge, likely to save everyone time and money whilst simultaneously enhancing the customer experience.”

 

 

There is a near perfect storm brewing out in the industry at the moment. High customer expectations, raising labour costs and a major shortage of people in the workforce. The only pragmatic solution is to look for simple automations that run effortlessly in the background in order to support you team.

 

If you’d like to learn more or get a copy of our ‘10 Simple Automations For Estate Agents’ cheat sheet, contact with Michael Nettleton at [email protected] or

contact us

.