We’ve all been there. Business is booming, the phone rings off the hook, and suddenly, your best intentions to provide excellent customer service get stretched thin. Outsourcing your overflow calls can be expensive, but there’s a smarter solution.

Introducing Smart Forms for Overflow Calls

Our overflow call answering system goes beyond just taking messages. It seamlessly integrates with your phone system to qualify leads 24/7,  boost efficiency, and move the ball forward, even when your team is busy.

Here’s how it works:

Capture Every Call: Never miss a potential lead again. Our system captures all overflow and after-hours calls.
• Smart Forms, Not Just Messages: We don’t just take messages. Our “>Smart Forms” technology identifies the type of call (e.g. sales enquiry, maintenance request) and texts the caller the most relevant form to complete. This pre-qualifies leads and saves you valuable time.
• Effortless Lead Progression: Say goodbye to piles of voicemails! Completed forms are automatically routed to the appropriate team member, ensuring leads are nurtured and **opportunities are progressed ** around the clock.

Tailored for Sales and Lettings:

Our system understands the specific needs of both sales and lettings teams. We can handle:

• Sales Calls: Identify five key message types and automatically send back the appropriate form, whether it’s for booking a viewing, requesting a market appraisal, or making an offer. This streamlines the process and takes the burden off your sales team.
• Lettings Calls: The same automation applies to landlord enquiries, tenant concerns, and general messages, ensuring all leads are captured and qualified 24/7.

Seamless Fixflo Integration

For property management companies, we seamlessly integrate with Fixflo (or your chosen supplier) to handle overflow calls related to maintenance requests.  Callers can leave a message or receive a text with a link to report the issue directly into your system, saving you time and ensuring issues are addressed promptly.

Stop Missing Leads. Start Capturing Every Opportunity.

Don’t let busy periods cost you valuable leads. Book a demo and experience the power of automated overflow call handling with Smart Forms
Check out our blog post, Sales Leads are from Mars, Lettings Leads are from Venus for more insights on the capabilities of our Contacts Dashboard.