• blog
  • The importance of Estate Agents taking offers in writing

August 16, 2021

The importance of Estate Agents taking offers in writing

byThe Agent Response Team The Agent Response Team


Do you take all of your offers on properties in writing? Or are you happy to receive them verbally?


 


We are strong believers that all offers from potential buyers should be presented to the Estate Agent in writing, and this is why.


 



Firstly, if you are an Estate Agent, you will know that all offers received to the agent must be passed onto your vendor



in writing



within 24 hours, as a legal requirement. So, it only makes sense that all offers are taken from buyers in writing too.



 


Bad telephone lines, lost signal, or an accent you aren’t familiar with is a recipe for disaster when taking an offer- along with busy days, out on appointments, and having your attention split between clients. The last thing you want to do is provide the wrong offer to your valuable client and lose trust from both parties.


 


To avoid the risk of mishearing, miscommunication, or information being lost in translation, receiving offers in writing is the best way forward for your clients and your agency, to ensure that you are passing on information which is 100% correct.


 


To help with the transition, we have developed an online offer form that you can provide to your prospective buyers. Keep an eye out for further information being released soon, or email Mike at 


[email protected]





More Of Our Recent Articles

Introducing Agent Accept: Unlock New Revenue From the Services You’re Already Providing

Estate agents deliver huge value every single day, yet much of it goes unpaid. Compliance checks.Marketing packs.EPCs.Upgrades and add-ons. Across the UK, agencies absorb these costs or charge inconsistently, not because the services lack value, but because charging feels awkward, time-consuming, or difficult to manage. That’s exactly why we’ve launched Agent Accept, a new sub-brand from… Continue reading Introducing Agent Accept: Unlock New Revenue From the Services You’re Already Providing

The Agent Response Team
The Agent Response Team January 27th, 2026
Exactly What to Say: The Magic Words That Shape Better Conversations

Words matter more than we often realise. In sales, leadership, coaching, and everyday conversations, the words we choose can either create resistance or open doors. The right phrase, delivered at the right moment, can reduce friction, build trust, and help people move forward confidently, without pressure or manipulation. That’s the central theme of Exactly What… Continue reading Exactly What to Say: The Magic Words That Shape Better Conversations

The Agent Response Team
The Agent Response Team January 22nd, 2026
January Office
January Is Won in December: Why Smart Estate Agents Prepare Before the New Year

December often feels like a pause button for estate agents.The phones quieten slightly, offices run on reduced hours and teams finally get a chance to slow down after a demanding year. But while activity dips on the surface, something important is still happening in the background… Buyers are browsing.Sellers are planning.Landlords are lining things up… Continue reading January Is Won in December: Why Smart Estate Agents Prepare Before the New Year

The Agent Response Team
The Agent Response Team December 21st, 2025
How Agent Response Keeps Your Calls Answered While You Recharge

For most estate agents, December is one of the few chances in the year to genuinely slow down. The market quietens (for a short while!), the office empties, and for once you can actually take some time to switch off. But while you and your team finally get a well-earned break, the phone doesn’t stop… Continue reading How Agent Response Keeps Your Calls Answered While You Recharge

The Agent Response Team
The Agent Response Team December 5th, 2025

Tips and Insights

Subscribe to The Agent Response blog

Sign up to get the latest resources and guides to help estate agents streamline their processes, improve client relationships, and achieve greater success