• blog
  • The importance of Estate Agents taking offers in writing

August 16, 2021

The importance of Estate Agents taking offers in writing

byThe Agent Response Team The Agent Response Team


Do you take all of your offers on properties in writing? Or are you happy to receive them verbally?


 


We are strong believers that all offers from potential buyers should be presented to the Estate Agent in writing, and this is why.


 



Firstly, if you are an Estate Agent, you will know that all offers received to the agent must be passed onto your vendor



in writing



within 24 hours, as a legal requirement. So, it only makes sense that all offers are taken from buyers in writing too.



 


Bad telephone lines, lost signal, or an accent you aren’t familiar with is a recipe for disaster when taking an offer- along with busy days, out on appointments, and having your attention split between clients. The last thing you want to do is provide the wrong offer to your valuable client and lose trust from both parties.


 


To avoid the risk of mishearing, miscommunication, or information being lost in translation, receiving offers in writing is the best way forward for your clients and your agency, to ensure that you are passing on information which is 100% correct.


 


To help with the transition, we have developed an online offer form that you can provide to your prospective buyers. Keep an eye out for further information being released soon, or email Mike at 


[email protected]





More Of Our Recent Articles

What Happens to Your Leads After They Enquire?

Most agencies rely heavily on Rightmove to generate enquiries. But in doing that, you’re often handing over your most valuable asset, your property content, and relying on portals to generate attention for you. A better way to look at it is this: what if you used that content first to drive traffic to your own… Continue reading What Happens to Your Leads After They Enquire?

The Agent Response Team
The Agent Response Team April 20th, 2026
Lettings Engine
Busy All Day, Still Can’t Get Ahead

If your lettings team feels flat out all day but still somehow can’t get ahead, you’re not alone. The inbox is full, the phone keeps ringing, and there’s always something to respond to. On the face of it, you’re so busy it must be going well. But when you look at the monthly income, it… Continue reading Busy All Day, Still Can’t Get Ahead

The Agent Response Team
The Agent Response Team April 8th, 2026
World Class Manual
The World Class Estate Agency Annual Manual: A Practical Guide for Modern Agencies

The estate agency industry continues to evolve, with increasing expectations around professionalism, consistency, and service delivery. For agencies looking to improve and raise standards across their business, having the right structure in place is key. That’s why resources that provide practical, actionable guidance are more valuable than ever. One such resource is The World Class… Continue reading The World Class Estate Agency Annual Manual: A Practical Guide for Modern Agencies

The Agent Response Team
The Agent Response Team March 17th, 2026
ICG Live
Agent Response will be at ICG Live | Introducing Agent Accept

The property industry is entering a period of significant change. From the Renters’ Rights Act to the rapid rise of AI and automation, estate and letting agencies are facing new challenges, and new opportunities, that will shape how businesses operate over the next few years. That’s why Agent Response is excited to be attending as… Continue reading Agent Response will be at ICG Live | Introducing Agent Accept

The Agent Response Team
The Agent Response Team March 11th, 2026

Tips and Insights

Subscribe to The Agent Response blog

Sign up to get the latest resources and guides to help estate agents streamline their processes, improve client relationships, and achieve greater success