In lettings, communication isn’t just admin,  it’s service. Every enquiry is from someone searching for a home. Every message you send (or don’t send) shapes your brand, your relationships, and your results.

But with inboxes overflowing and teams already stretched, how can letting agents keep communication fast, consistent, and,  most importantly, human?

The answer: systems that scale empathy.

People First, Tech Behind the Scenes

At Agent Response, we understand something many proptech platforms miss: you’re not trying to automate relationships, you’re trying to protect them.

That’s where the Lettings Engine comes in. It’s built to help your team:

• Instantly respond to every enquiry, even out of hours
• Politely decline unsuitable applicants with kindness and clarity
• Pre-qualify leads to reduce wasted time (for your team and tenants)
• Keep landlords updated with meaningful, timely communication
• Stay consistent, even during peak demand

You stay in control of the tone and content. We simply take care of the delivery quickly, automatically, and at scale.

Why This Matters

Think about the last time you applied for something,  a home, a job, a service, and heard nothing back.
That silence? It doesn’t feel like “we’re busy.”
It feels like: you don’t matter.

Now multiply that by 140 unread enquiries.

Empathy isn’t a nice-to-have in lettings, it’s a differentiator. And when your team can respond fast, clearly, and kindly, you don’t just fill homes faster, you build trust, reputation, and loyalty.

Less Firefighting. More Guiding.

The Lettings Engine is designed to lighten your team’s workload, not replace it.

We automate the heavy lifting, so your team has more time to focus on the moments that matter, the phone calls, the viewings, the client conversations.

And when you create space for your people to do what they do best, everyone gets a better experience.

Compassion at Scale Is Possible

Your team cares. We help you show it, consistently, automatically, and even when you’re busy.

Because letting agents shouldn’t have to choose between efficiency and empathy.
With the Lettings Engine, you get both.

Want to see how it works?
👉 Book a demo